Seek Terms & Conditions FAQs
1. What governs my company’s use of Seek’s Insight Cloud platform?
Customers’ access and use of Seek’s Insight Cloud (the “Platform”) is governed by a collective legal framework known as the Seek Terms & Conditions. Rather than one dense document, this framework is built on a modular approach that is designed to be as agile as the technology itself:
The Master Platform Terms: The foundational agreement governing the core relationship between Seek and the Customer regarding the Platform.
Service Terms: Feature-specific modules (such as the Agentic AI Terms or App Store Terms) that are incorporated into the Seek Terms & Conditions only when your Authorized Users access those specific features within the Platform.
Support Terms: The specific guidelines and Service Level Agreements (SLAs) governing how Seek provides technical assistance and maintenance for the Platform.
Acceptable Use Policy (AUP): The baseline rules for conduct and system integrity applicable to all users of the Platform and our public-facing website.
Order Forms: A specific document executed between the parties that outlines pricing, subscription tiers, and term lengths for the Platform, including certain premium features and applications that may be available on the Platform.
Together, these components form the complete Seek Terms & Conditions. This structure allows Seek to update specific Service Terms or Support Terms for new technologies or service options without requiring total renegotiation or disruption of the foundational Master Platform Terms.
2. What if my company has a separate negotiated MSA?
If your company has executed a separate, negotiated Master Services Agreement (MSA) with Seek, that agreement will typically supersede the standard Master Platform Terms. However, the feature-specific Service Terms and the AUP will still apply to your use of those specific functionalities, unless your negotiated MSA explicitly states otherwise. Your Order Form will remain the controlling document for your specific commercial commitments and will indicate which version of our terms governs your relationship.
3. What if my company requires a variation from the standard terms?
We understand that some enterprise customers may have unique regulatory or internal compliance requirements that may require a variation from our standard Seek Terms & Conditions. In these instances, any negotiated changes, addenda, or variations are typically memorialized within your Order Form or a separate signed amendment. If your company requires a formal review or redline of our Master Platform Terms, please contact your Seek account representative to initiate our enterprise legal review process.
4. If there is a conflict between any of the terms, which ones take precedence?
The Seek Terms & Conditions are structured with a clear order of priority to resolve any inconsistencies. Unless an executed agreement specifically provides otherwise, the order of precedence is as follows:
The Order Form (including any negotiated addenda or special terms);
The applicable Service Terms or Seek Policies; and
The Master Platform Terms.
This hierarchy ensures that specific commercial arrangements negotiated in an Order Form supersede the generalized baseline provisions of the Master Platform Terms.
5. Why are certain terms feature-specific?
The decentralized structure of the Seek Terms & Conditions ensures that the legal scope of the relationship represents the customer’s actual utilization of the Platform. This distinction is critical regarding the following:
Platform Features: Certain Service Terms (e.g., the Agentic AI Terms) govern premium features that are native to the Platform environment but only available to Customers who have activated those services.
Third-Party Applications: When a customer activates an application via the App Store, the legal relationship for that specific tool is governed by both Seek’s App Store Terms and the developer’s specific Third-Party Terms, which can be located at
https://insightcloud.featurebase.app/en/help/articles/5814326-third-party-terms.
Customer Application: When Seek builds a bespoke application specifically for a Customer, the unique development and licensing requirements are governed by a separate Application Development Agreement. This allows us to address custom needs without overcomplicating the foundational Seek Terms & Conditions. See Section 2.10 of the Master Platform Terms for more information.
By utilizing modular Service Terms, Seek ensures that legal obligations related to specialized or third-party features remain on the sidelines until such time as the customer affirmatively activates the corresponding functionality within the Platform.
6. Why does Seek disclaim warranties related to Third-Party Applications?
Seek curates its App Store by selecting strategic partners whose specialized applications enhance the Platform’s capabilities. However, while we choose our partners based on their industry-leading expertise and rigorous security standards, the actual functionality, performance, and accuracy of a Third-Party Application remain the sole responsibility of its developer (aka the “Third-Party Provider”). Because these tools are proprietary to our Third-Party Providers, Seek cannot provide warranties regarding their specific results or long-term compatibility.
7. What if I have more questions about how the Seek Terms & Conditions apply to my company?
If you require further clarification regarding the application of the Seek Terms & Conditions to your specific use case, or if you need to discuss the integration of an existing agreement with new or updated Service Terms, please contact your Seek account representative or reach out to our legal department at legal@seekinsights.com. For technical or operational inquiries, please refer to the Support Terms or contact our support team directly.